In Call Excellence

Project Description

PI Partnership recruited and interviewed appropriate candidates for both the customer and actor roles. A series of call simulations were set up in different regions across the UK. This intensive programme of activity ensured maximum return on investment for each event.

By the end of the course delegates would
be able to

• Identify customer needs and agendas
• Sell to the patient therapy and value pathway
• TSell against the competition
• Respond with portfolio selling